Frequently Asked Questions

We offer comprehensive IT consulting and solutions including network infrastructure and connectivity, cybersecurity and data protection, cloud solutions and migration, managed IT support, business systems integration, and digital transformation consulting. Each service is specifically designed for small and medium-sized businesses. Visit our Services page for detailed information about each offering.

Yes, we work with businesses throughout the United Kingdom. While our office is based in Manchester, Greater Manchester, we serve clients across the country. Many of our services can be delivered remotely, and we arrange on-site visits when necessary for projects requiring hands-on work.

We specialise in serving small and medium-sized businesses, typically organisations with 10 to 500 employees. Our solutions are specifically designed for SME-sized operations. However, if you're a startup or larger organisation, we're happy to discuss whether our services are appropriate for your needs.

We offer flexible engagement models including project-based consulting, ongoing managed services, augmented staffing, and retainer-based support arrangements. We work with you to develop an engagement structure that matches your business needs and budget. Many clients use a combination of these models.

Yes, cloud migration is one of our core services. We help with cloud strategy development, platform selection, detailed migration planning, and professional execution of migrations with minimal disruption to your operations. We work with major cloud platforms including AWS, Microsoft Azure, and Google Cloud.

We take a comprehensive approach to cybersecurity including security assessment, threat detection and prevention, data encryption, access control, continuous monitoring, vulnerability management, and incident response. We ensure compliance with UK GDPR and other applicable regulatory requirements. Security is integrated into all our services.

Pricing varies depending on the type of service and your specific requirements. Project-based work is typically quoted based on estimated effort and deliverables. Managed services are usually provided on a monthly retainer basis. We provide transparent, itemised quotes so you understand exactly what you're paying for.

Yes, we work with clients to establish payment terms that work for their business. For project work, we typically invoice on a milestone basis. For managed services, we invoice monthly. We're happy to discuss flexible arrangements if needed.

Project timelines vary significantly depending on scope, complexity, and your organisation's availability. A network assessment might take 2-4 weeks, a cloud migration could take several months. We provide detailed project timelines and milestones in our proposals so you understand the expected schedule.

Yes, we can work collaboratively with your existing IT team or providers. Many clients use us to supplement their internal capabilities or provide specialised expertise in specific areas. We coordinate closely with other providers to ensure smooth integration and avoid conflicts.

We're committed to delivering high-quality services that meet your expectations. If you have concerns, we work with you to address them promptly. We maintain clear communication throughout all projects and regularly check in with clients regarding satisfaction. Detailed terms regarding deliverables and expectations are specified in our project agreements.

We work with all major technology platforms and vendors including Microsoft, AWS, Google Cloud, Cisco, VMware, and many others. We evaluate technologies objectively based on your specific requirements rather than advocating for particular vendors. We have expertise across multiple platforms to ensure we recommend the best solution for your situation.

Yes, we can work with legacy systems. We provide advice on whether to modernise, migrate, or continue using legacy systems. We can integrate legacy systems with modern applications, extend the life of legacy systems where appropriate, and plan transitions when systems need to be retired.

Data security and integrity are paramount during cloud migrations. We implement secure migration processes including encryption during transfer, validation of data integrity, regular backups, and staged migrations minimising risk. We maintain detailed records of data locations and access controls throughout the migration process.

We conduct comprehensive testing before implementation including functionality testing, performance testing, security testing, and user acceptance testing. We test in isolated environments before deploying to your production systems. We provide testing reports and approval processes to ensure you're comfortable before going live.

Training is included in our project deliverables. We provide staff training on new systems, document operational procedures, and offer hands-on support during the transition period. The extent of training is tailored to your organisation's needs and the complexity of the systems being implemented.